Effective Date: 1/8/2024

1. Introduction Trust Clinic, a member of Trust Health Asia, is committed to protecting your privacy and ensuring that your personal data is handled in compliance with Malaysian law, particularly the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [trusthealth.asia]. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Medical Information: Health records, treatment history, and other health-related information.
• Usage Data: Information about how you use our website, such as the pages you visit and the links you click on.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

3. How We Use Your Information We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our services.
• Service Improvement: To improve, personalize, and expand our services.
• Communication: To communicate with you, including providing updates and other information relating to the website, and for marketing and promotional purposes.
• Transaction Processing: To process your transactions and manage your requests.
• Legal Compliance: To comply with legal obligations and protect our interests and legal rights.

4. Legal Basis for Processing Personal Data We process your personal data based on the following legal grounds:

• Consent: When you have given your consent for the processing of your personal data.
• Contractual Necessity: When the processing is necessary for the performance of a contract to which you are a party.
• Legal Obligation: When the processing is necessary for compliance with a legal obligation.
• Legitimate Interests: When the processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and interests.

5. Disclosure of Your Information We may share your personal data with:

• Service Providers: Third-party companies and individuals to facilitate our services, provide services on our behalf, perform website-related services, or assist us in analyzing how our service is used.
• Affiliated Companies: Other companies within the Trust Health Asia group for the purpose of providing you with better services.
• Legal Obligations: Law enforcement agencies, courts, or other organizations if required by law.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Data Retention We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Data Protection Rights Under Malaysian law, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe